RETURN POLICY 
WARRANTY AND TECHNICAL INFORMATION
We provides a 30 day replacement warranty and money back
on all products with the exception of some refurbished products which
will be clearly marked otherwise on the order form and the web page (as
is or no refund). As with all warranties, there is at least 12-months international manufacturer warranty
on each of our items, abuse voids warranty. In the case of a product
failure and replacement, the product will be returned at our store
cost. Handling fee as listed below DO NOT APPLY in the case of a warranty replacement.
Please note products that are to be returned for replacement will
require all original packing and accessories. Prior to returning a item
please contact the manufacturers tech support department to confirm
that the item is faulty and request an incident number. In order to
obtain a RMA number please contact us and
provide your order number, product and description of problem. Please
also include a incident or reference number from the manufacturer. If
you return item without a RMA, an exchange cannot be processed.
Please Note: A RMA number sometimes takes a few days to be issued. The 30 days limit is based on when you request the RMA, not when we issue it.
After 30 days all product warranties and tech support
are provided by and administered by the manufacturers of the products.
Please contact manufacturers directly regarding any claims or questions.
REFUNDS
In order to maintain extremely low prices on all our products, our company cannot provide units for customers to "TEST DRIVE" i.e. Free sample (s). Unlike many retailers, our company never sells unit which have been previously sold,
returned and repackaged as a new unit!!!. If a unit is returned it must
be inspected, tested and then sold as a refurbished unit. This results
in a large loss to our company. If you are not completely satisfied
with a unit purchased from us you may return it within 30 days of receipt of item subject to the following:
*Software once opened is non returnable.
*A handling/service fee of 20%
of unit price plus original shipping costs based on FedEx 3 days
published rates will be deducted from refund. If upgraded shipping
method was used this cost is non refundable.
*Unit must be in Factory New Condition
and complete with all accessories, and original packaging. The cost of
any repairs and or replacement of missing accessories will be deducted
from refund.
*Unit must be returned to us at your cost via UPS ground or USPS ground INSURED for full value. Please retain the tracking number for your records. Prior to returning a item, please contact.
*Please
Note: A RMA number sometimes takes a few days to be issued. The 30 day
limit is based on when you request the RMA, not when we issue it. Unit
must be returned to our warehouse with 15 days of issuance of RMA number.
*If any warranty seals
have been tampered with or if you have modified or abused the unit in
any way (3H upgrades, dents, etc.) No refund will be issued.
*If
more than 30 days has elapsed since receipt of item (based on courier
records), under no circumstance will a refund be issued.
| RMA FORM | * Required Fields | |||
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Name: |
* | |||
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Company Name: |
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Email Address: |
* | |||
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Phone Number: |
* | |||
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Fax: |
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Date Purchased: |
Select Date | |||
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Invoice #: |
* | |||
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Package: |
Sealed Opened * | |||
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Quantity: |
* | |||
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Reason for return: |
* (If other, please describe below in the items box) | |||
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Items: |
Please list all the products you would like to return. Be sure to include the part #. * | |||
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